Lover Hoodie Collection Valentine’s & Anniversary Gifts

• • Production Time: All orders are processed within 1 – 3 business days.
  • Processing Time: It takes 1 – 3 days to ship your order from our warehouse to logistics companies.
  • Shipping Time: You will receive your order from 3 – 7 business days (depends on shipping method) from the date that it is shipped out, not the date the order is placed.
  • Please note: We process orders on business days, which are Monday - Friday, Eastern Standard Times, exluding weekends or holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  • Tracking Number: When available, we will send you a tracking number with the confirmation email so that you can track the package online.
  • Worldwide Shipping Available: In Gerbera, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
  • Return & Exchange: If you are not happy with your purchase, we will work to correct the problems. Items can be returned/exchanged and get Refund within 30 days of delivery date. (Please check our Return & Exchange Policy below).

• If you have any other queries, please feel free to email us.
• Produced & shipped from USA  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. Return label will be provided after the customer sends an email requesting the return. Please note that returns will need to be sent to the following address: 1441 Woodmont Ln NW #1468, Atlanta, GA 30318, USA. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• You have chosen the wrong size, wrong color, and wrong product type.
• The image quality on the product is considered good.
• “I ordered by mistake” / “I’m no longer interested”.
• Unfortunately, we cannot accept returns on sale items.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].